Terms and Conditions of Service

Applied: 19th June 2025 – 28th July 2026

These Terms and Conditions (the "Terms") govern the rental and use of camera kits, accessories, editing services, and related offerings (collectively, the "Service") provided by Lovio Ltd, trading as Lovio or Vlog Your Wedding (the "Company," "we," "us," or "our"), to you (the "Client," "you," or "your"). By completing checkout and placing an order through our website or any other agreed platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

1.1 "Equipment" All items included in the rental package(s), including but not limited to cameras, microphones, batteries, memory cards, cases, accessories, cables, and any other items provided by the Company for the Client's Rental Period.

1.2 "Rental Period" Begins once the Equipment has been delivered to the Client and ends when the Equipment is handed over to the shipping service for return or is otherwise received back by the Company.

1.3 "Accidental Damage" Damage to the Equipment that occurs despite normal, careful use, such as an unintended drop or knock.

1.4 "Negligence or Misuse" Any reckless, intentional, or inappropriate use of the Equipment beyond its normal or intended operation (e.g., submerging cameras without proper waterproof housing, using microphones in heavy rain without protection, or leaving Equipment unsecured).

1.5 "Media" or "Footage" "Media" and "Footage" are used interchangeably in these Terms and refer collectively to any and all media content captured using the Equipment, including but not limited to photographs, video recordings, and audio recordings.

2. Agreement to Terms

2.1 Eligibility By placing an order and/or completing checkout, you represent that you are at least 18 years of age and legally capable of entering into a binding contract.

2.2 Acceptance You agree to be bound by these Terms and by any other policies or documents referenced herein (including our Privacy Policy). If you do not agree, you must not place an order or use the Equipment.

2.3 Right to Refuse Service We reserve the right to refuse or cancel any order if, in our reasonable opinion, fulfilling such order would violate any applicable law or present an unacceptable risk to the Equipment or to our business operations.

3. Booking & Payment

3.1 Booking Confirmation

• You agree to pay the total rental fee at the time of booking or according to the payment schedule specified by the Company.
• A booking confirmation will be sent to the email address you provide.

3.2 Payment Schedule & Late Payments

• Two-Instalment Structure: The final invoice (or second instalment) is due one month before the wedding date.
• Overdue Payments: If payment is more than 14 days overdue, we reserve the right to cancel your booking. Any payments made to date will be forfeited and are non-refundable.

3.3 Methods of Payment We accept the payment methods displayed on our checkout page. Currently, no deposit is required unless explicitly stated otherwise in writing.

3.4 Price Changes We reserve the right to alter pricing before your booking confirmation. Once confirmed, the agreed-upon price is binding.

3.5 Accurate Delivery & Contact Information

• You agree to provide complete and accurate delivery, billing, and contact details when placing your order.
• In the event your delivery address or contact details change, you must update us in writing as soon as possible.
• If you fail to provide valid or updated delivery/contact information and this results in a failure or delay of delivery, it will be deemed your responsibility and may void certain guarantees, including the Delivery Guarantee (see 4.2).

4. Delivery & Return

4.1 Delivery

• We deliver Equipment within mainland UK only (unless expressly agreed otherwise).
• The Equipment will typically arrive a few days before your event to allow time for setup and inspection and shipping delays.
• Someone should be present at the delivery address to receive the Equipment. Liability for the Equipment passes to the Client upon delivery confirmation.

4.2 Delivery Guarantee

• We guarantee that the Equipment will arrive before the wedding day at the delivery address provided at booking (or another address agreed upon in writing).
• Delivery Attempt: If a delivery is attempted but you are unavailable or fail to take possession, it is deemed delivered for the purposes of this guarantee.
• If the Equipment does not arrive prior to the start of your wedding day (and no delivery attempt was made), you will receive a 100% refund of all fees paid. No additional liability or compensation will be provided.
• We do not assume responsibility for delivery delays caused by incorrect information supplied by the Client or acts outside our reasonable control (see Force Majeure).

4.3 Return

• Return Deadline: The Client must post or hand over the Equipment to the agreed return courier within 2 days after the wedding day (excluding Bank Holidays), or at another time as agreed by the parties. We allow a courtesy day to accommodate minor delays.
• Late Returns: If the Equipment is not handed over by the end of the courtesy day, we will charge a late fee of £25 per day, up to a maximum of the full replacement cost of the kit (i.e., £1,200). To avoid these charges, you must notify us in advance if you anticipate a delay or wish to extend the rental.
• Liability Transfer: Once the Equipment is handed to the shipping provider for return (or collected by them), liability transfers back to the Company (subject to the shipping provider's insurance).

4.4 Return Shipping Instructions

We may provide free return postage or collection as outlined on our website. You must follow the instructions given for safely packing and returning the Equipment. Failure to do so could result in charges for damaged or missing equipment.

5. Use of Equipment

5.1 Supervision & Age Limits

• Equipment must be supervised by a person over the age of 16 at all times.
• Visibly intoxicated persons (due to alcohol, drugs, or any other intoxicating substance) are prohibited from using or operating the Equipment. We advise putting cameras away once guests become inebriated to minimize risks and avoid unwanted footage.

5.2 Prohibited Uses

You shall not:

• Sublet, rent, or otherwise transfer the Equipment to any third party without our prior written consent.
• Use the Equipment in illegal, unsafe, or negligent ways (e.g., exposure to extreme weather, unsecured handling, or placing Equipment near water, food, or drink).
• Allow use by individuals who are intoxicated or under the influence of substances.

5.3 Intended Use

The Equipment is intended for personal filming/photography of wedding-related or similar events, unless otherwise agreed. You agree to follow all written, video, or verbal instructions provided by the Company.

6. Insurance & Safety Requirements

6.1 Compliance with Insurer Conditions

You agree to comply with the following, required by our insurer:

• Users of the Equipment must be over 16 and not intoxicated.
• No Equipment shall be used outdoors in adverse weather conditions (particularly strong winds or rain) unless suitable protective covers are used.
• All electrical Equipment must be turned off during refuelling of any generators (if applicable), and fuel containers must be suitably marked and kept in a safe location.

6.2 Anchoring Equipment

If any Equipment provided requires anchoring (e.g., lighting rigs, stands), it must be securely anchored before use to prevent accidents.

6.3 Client's Responsibility

You are fully responsible for any loss or damage to the Equipment during the Rental Period, unless otherwise stated in these Terms.

7. Damage & Liability Policy

7.1 Wear & Tear Minor cosmetic marks, scratches, or other superficial signs of normal usage that do not affect functionality are considered "wear and tear" and incur no charge.

7.2 Accidental Damage

For accidental damage to an item (e.g., if it's dropped), you may be charged up to £99 per item or the actual repair/replacement cost, whichever is lower.

7.3 Negligence, Misuse, Loss, or Theft

• Lost or Stolen Items: You are liable for the full replacement cost of any Equipment lost or stolen during your Rental Period.
• Negligent or Intentional Misuse: Any damage caused by negligence or misuse will also incur full replacement or repair costs, at our discretion.
• Indicative Replacement Costs: A list of non-binding indicative replacement costs for Equipment is provided in Appendix 1. This is for reference only and may be updated from time to time. Final charges will reflect actual costs at the time of replacement.

7.4 Invoicing for Damages

If we determine that damage or loss has occurred, we will provide an invoice detailing the costs. You agree to pay any damage-related invoices within 14 days of issuance.

7.5 Inspection & Communication

We inspect the Equipment upon return and will notify you of any issues within a reasonable time. You may contest findings, but our decision shall be final, acting reasonably and in good faith.

8. Editing Services

8.1 DIY Editing We may provide guides or materials to assist you in editing your own footage. These resources are offered "as is" without warranty of any particular result.

8.2 Professional Editing

• Turnaround Time: We aim to deliver the final edited video within 6 weeks of receiving all required footage and relevant information. Delivery time may be extended during peak seasons or in exceptional circumstances, in which case we will notify you.
• Revisions: Our standard editing service does not include any revision rounds unless otherwise agreed in writing.

9. Copyright

9.1 Client-Created Media All media (photos, videos, audio) captured using our Equipment remains your property. You retain full copyright over your original footage. However, by using our Equipment, you grant us a non-exclusive, royalty-free license to use this media for our marketing, promotional, or educational purposes (e.g., social media, website, showreels). You may revoke this permission at any time by notifying us in writing.

9.2 Edited Deliverables

All professionally edited videos or derivative works created by the Company remain the intellectual property of the Company. We grant you a non-exclusive, non-transferable license for personal use, including downloading, sharing, or public display. Any commercial or third-party use requires our prior written consent. We reserve the right to use edited deliverables for marketing purposes unless explicitly requested otherwise.

10. Media & Backup

10.1 Media Backup

We implement industry-standard storage practices, including a 4-3-2 or fallback 3-2-1 model, to safeguard your media. However, we do not guarantee absolute security and shall not be held liable for loss of footage due to file corruption, transit issues, media failure, or user error. Once your media is delivered to you (via digital download or physical storage device), it becomes your responsibility to download, store, and back it up safely.

10.2 Storage Duration

We will retain your original footage on our systems for up to 12 months from the date of receipt, unless otherwise agreed in writing. After this period, your media may be permanently deleted without further notice.

10.3 Extended Storage

Clients may request extended storage of their footage beyond the 12-month period for a monthly or annual fee, subject to availability and separate agreement.

10.4 Third-Party Services

We may use third-party services to deliver or store your media. While we take care in selecting reputable providers, we are not responsible for the availability, security, or reliability of these platforms.

11. Limitation of Liability

11.1 No Guarantee of Coverage

We are not responsible for missed shots, poor audio, or user errors resulting in incomplete coverage of your event.

11.2 Indirect Damages

To the maximum extent permitted by law, we are not liable for any indirect, consequential, incidental, or special damages (including but not limited to loss of data, emotional distress, lost profits, or missed opportunities) arising out of or related to these Terms or the Equipment rental.

11.3 Maximum Liability

In any event, our maximum liability to you shall be limited to the total fees paid by you for the Service.

12. Cancellations & Refunds

12.1 Cancellation by Client

• You may cancel and receive a full refund if cancellation is made at least 60 days prior to the start of the Rental Period (or the wedding date, whichever is earlier).
• If you cancel fewer than 60 days prior, all amounts paid will be retained. You will not owe any additional balance, but no refund will be issued.

12.2 Cancellation by the Company

We reserve the right to cancel your booking if unforeseen circumstances (including force majeure events) arise. In such cases, you will receive a full refund of any fees paid, and no further liability shall be assumed by us.

13. Force Majeure

Neither party shall be liable for failure to perform any obligation under these Terms due to events beyond their reasonable control, including but not limited to acts of God, war, civil commotion, or governmental actions. If such an event continues for more than 30 days, either party may terminate these Terms with immediate effect by providing written notice.

14. Privacy & Data Protection

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

15. Dispute Resolution & Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales (or the jurisdiction in which the Company is registered).

15.2 Dispute Resolution

In the event of any dispute arising under these Terms, the parties shall first endeavour to resolve it amicably. If unresolved, either party may refer the matter to a court of competent jurisdiction in England and Wales.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting to our website. If you have already booked and paid, you will be subject to the version of the Terms in effect at the time of your booking.

17. Entire Agreement

These Terms, together with any referenced policies (including but not limited to our Privacy Policy), constitute the entire agreement between you and the Company regarding the rental of Equipment, editing services, and related offerings. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

By placing an order or clicking "I agree" at checkout, you confirm that you have read, understood, and accept these Terms and Conditions in full.

Contact Information

If you have any questions or concerns about these Terms, please contact us at: hello@lovio.co.uk

Appendix 1: Indicative Replacement Costs

The following is a non-exhaustive list of indicative replacement costs for common items included in rental kits. These values are not binding and are subject to change. Actual invoice amounts may vary depending on market conditions and availability at the time of replacement.