Thank you for booking SnapBox! Your wedding day is just around the corner!

Follow the instructions on this page to get the most out of your cameras. If you run into any issues and can't find the answer here, please get in touch.

We suggest sharing this information with a few key people at the wedding, seeing as you'll be a bit busy!

Have a great wedding!

Turn the camera on: There are two buttons on the top of the camera. Press and hold the smaller button until you hear the noise and the button turns green. Repeat to power off.

Take a picture: Press the larger, raised button on the top of the camera to take a picture. You'll hear the shutter noise and the counter on the back screen will increase by one.

Shot counter: Each time you take a picture the shot counter (the small screen on the back) will increase by one, showing how many photos have been taken. You should have space for at least 1000 images.

Flash: On the front of the camera, there is a slide-able button to control the flash.

Left position: Flash Off.

Middle Position: Auto Flash. The camera will sense when it's too dark and use the flash.

Right Position: Flash on. The camera will use flash for every image. This will reduce battery life.

Filters: There is a small button next to the screen to change the filter. There are 3 options:

Retro: A warmer, retro look

Classic: A natural image

B&W: Black and White

Other buttons: The other buttons etc. on the bottom of the camera change the time and does not need changing.

Sound: The cameras are not silent. They'll make a noise when they turn on or off and when taking a picture. Therefore, they're best not used during the ceremony, or used sparingly.

Auto power-off: The camera will turn off after 10mins without use. Turn on again to use.

If you also ordered VlogBox, these can be returned together in the same mailing bag. Follow the instructions for returning VlogBox.

Packaging Your Box

1. Ensure all equipment is in the box. (No need to return paperwork or packaging.)

2. Close both latches on the box.

3. Place the box in the included mailing bag.

4. Seal the mailing bag securely by removing the plastic strip.

5. If not already attached, stick the return label to the bag so it's clearly visible

Returning Your Box

To return your package it must be dropped off at a UPS Access Point in the UK. These are often convenience stores or lockers.

Find your nearest drop-off point bt visiting: www.ups.com/dropoff

Please try to drop-off before the Standard deadline on your return day, usually 11am.

You’ll typically be given a physical or digital receipt to keep as proof of postage. You should not have to pay anything, the label is pre-paid.

Once you've dropped off your parcel, it will be collected and usually returned to us within 48hours. We'll process your return and give you access to your photos, usually within 7 days of receiving your parcel.

Inspect Your Kit

As soon as your kit arrives, open it and check that all items are included and in good condition. Your kit should contain:

• 5x Digital Cameras

Report Any Damage Immediately

If any items are missing or damaged, please email us at hello@lovio.co.uk or call 01228 585 701 as soon as possible.

Getting a Replacement

If your kit is damaged in transit, we’ll do our best to send a replacement kit in time for your wedding. If a replacement isn’t possible, we’ll work with you to find a solution.

Sometimes items go missing in the chaos of a day. If this happens:

1. Let us know right away by emailing hello@lovio.co.uk.
2. Include any details that might help locate it (e.g., location last seen, whether it was in use or packed away).
3. We’ll guide you through the next steps.

Returning even partially lost items (like a mic clip or charging cable) is important and appreciated.

Our terms of service cover costs and your obligations in the event of lost, damaged or stolen goods.

Please stop using the item immediately. Using damaged equipment can be unsafe and may cause further harm to the gear.

What to do next:

1. Collect all parts of the damaged item, even the small bits.
2. Place them back in the case securely. Keeping everything together helps us assess the damage properly.
3. Do not try to fix it yourself.
4. Email us as soon as possible at hello@lovio.co.uk. Include a quick description of what happened (photos are helpful).

Our terms of service cover costs and your obligations in the event of lost, damaged or stolen goods.

We’ve packed your kit fully tested and ready to go—but tech doesn’t always behave.

Here's what to do:

1. Refer to the Help Centre – Double check you've followed the instructions and are using the equipment correctly
2. Try simple restarts – Often turning the item off and back on solves the problem.
3. If the issue persists, email hello@lovio.co.uk or call 01228 585 701 as soon as you can.
4. Avoid using malfunctioning equipment—it may lead to damage or poor-quality results.